Community Services: Echuca Food Relief, Family Violence Support & Funded Counselling, and Trauma-informed Care.

The Orange Door is a free, accessible service for adults, children, and young people who are experiencing, or have experienced, family violence in Echuca. It also provides Echuca food relief for those in need, as well as extra support with parenting, safety, and wellbeing. No referral or appointment is necessary to access help, making it easy for individuals seeking immediate assistance or exploring their options for family violence support.

The Orange Door may make referrals to funded counselling in Echuca, including external providers such as Flourish Counselling & Psychosocial Support.

Services include: 

- Risk assessment and safety planning 

- Support for children and families 

- Help navigating housing, financial stress, and emotional wellbeing 

- Referrals to counselling, legal aid, and other community services and mainstream supports 

- Culturally safe and inclusive care, including Aboriginal-led services 

The Orange Door brings together professionals from family violence, child and family services, Aboriginal services, NDIS, and men’s services to provide coordinated, wraparound support, ensuring trauma-informed care for all clients.

📍 Echuca Access Point – Loddon Region 

📞 Phone: 1800 271 170 

🌐 Website: www.orangedoor.vic.gov.au 

📧 Email: loddon@orangedoor.vic.gov.au 

🕘 Hours: Monday to Friday, 9am–5pm (closed public holidays).

The Centre for Non-Violence (CNV) is a leading regional organisation providing essential community services, including free, confidential support for individuals and families affected by family violence in Echuca. Additionally, CNV can provide family violence support and help address financial strain with Echuca food relief, homelessness, and gender-based harm. With offices located in Echuca, Bendigo, Maryborough, and Kyneton, CNV offers a continuum of care that ranges from crisis response and safety planning to therapeutic counselling, men’s behaviour change programs, and community education.

CNV may also refer clients to funded counselling services in Echuca, including external providers such as Flourish Counselling & Psychosocial Support.

The services offered by CNV include:

- Support for women, children, and young people experiencing family violence

- Risk assessment, safety planning, and case coordination

- Counselling and recovery programs

- Outreach and housing support

- Advocacy and referrals to legal, financial, and health services

- Programs for men seeking to change violent behaviour

In collaboration with The Orange Door – Loddon Region and other local agencies, CNV ensures that all care provided is inclusive, culturally safe, and rooted in trauma-informed care.

📍 Echuca Office: Co-located with Anglicare Victoria, 486 High Street, Echuca VIC 3564

📞 Phone: 1800 884 292 or (03) 5430 3000

📧 Email: reception@cnv.org.au

🌐 Website: www.cnv.org.au

🕘 Hours: Monday to Friday, 9am–5pm (after-hours support via Safe Steps: 1800 015 188).

Haven: Home, Safe is a not-for-profit organisation dedicated to providing essential community services such as Echuca food relief, housing assistance, and homelessness support across regional Victoria, including Echuca, Bendigo, and Mildura. Their mission is to create secure, affordable housing while offering wraparound support to individuals and families at risk of homelessness and those experiencing family violence in Echuca.

Haven may make referrals to funded counselling in Echuca, including services from external providers like Flourish Counselling & Psychosocial Support.

Their services include:

- Crisis and transitional housing

- Family violence support for women and families

- Assistance with tenancy, budgeting, and living skills

- Referrals to counselling, health, and financial services

- Long-term housing pathways and advocacy

Haven: Home, Safe collaborates closely with local agencies—including The Orange Door and Centre for Non-Violence—to ensure coordinated, trauma-informed care. They also partner with government programs to develop new housing stock in Echuca for vulnerable families.

📍 Echuca Office: 47–49 Heygarth Street, Echuca VIC 3564

📞 Phone: (03) 5482 2720 or 1300 428 364

🌐 Website: www.havenhomesafe.org.au

📧 Email: info@haven.org.au

🕘 Hours: Monday to Friday, 9am–5pm.

Anglicare Victoria offers a comprehensive array of community services, providing free and low-cost support to individuals and families throughout the Echuca–Moama region. Their initiatives focus on child and family wellbeing, youth support, and family violence support in Echuca. The dedicated team provides case management, funded counselling in Echuca, financial assistance, and may refer clients to external counselling services, such as Flourish Counselling & Psychosocial Support.

Services include:

- Support for children and families experiencing hardship or domestic and family violence

- Victims Assistance Program (VAP) – counselling and support for victims of crime

- Youth outreach and mentoring

- Parenting programs and early intervention

- Financial counselling and emergency relief, including Echuca food relief

- Referrals to housing, legal, and therapeutic services

Anglicare Victoria is co-located with the Centre for Non-Violence at their Echuca office, which enables the provision of coordinated, trauma-informed care.

📍 Address: 51–55 Heygarth Street, Echuca VIC 3564

📞 Phone: (03) 5482 0900

🌐 Website: www.anglicarevic.org.au

📧 Email: vap@anglicarevic.org.au

🕘 Hours: Monday to Friday, 9am–5pm.

Safe Steps Family Violence Response Centre is Victoria’s statewide 24/7 crisis support service for anyone experiencing or at risk of domestic and family violence in Echuca. Although they are not physically located in Echuca, they provide immediate, confidential phone-based support to individuals throughout the region, which includes access to emergency accommodation, safety planning, and referrals to local community services like The Orange Door and Centre for Non-Violence. They also offer funded counselling in Echuca, including partnerships with external providers such as Flourish Counselling & Psychosocial Support, ensuring comprehensive family violence support.

Services include:

- Specialist risk assessment and safety planning

- Emergency accommodation (including pet-safe options) and Echuca food relief

- Support for people with disabilities, children, and diverse identities

- Referrals to legal, financial, and counselling services

- Compassionate, confidential support—no referral needed, with a focus on trauma-informed care.

📞 24/7 Crisis Line: 1800 015 188

📧 Email: safesteps@safesteps.org.au

🌐 Website: www.safesteps.org.au

🕘 Hours: 24 hours a day, 7 days a week

🗣️ Interpreter Service: 131 450 (free, 24/7)

🧏 National Relay Service: Available for deaf or hard-of-hearing callers.

The Victims Assistance Program (VAP) offers free, confidential support to individuals affected by violent crimes in Victoria, including family violence support in Echuca, sexual assault, physical assault, robbery, homicide, and culpable driving. VAP assists victims in managing the emotional, practical, and legal impacts of crime, and may provide funded counselling in Echuca through providers like Flourish Counselling & Psychosocial Support, ensuring trauma-informed care for those in need.

Services include:

- Emotional support and safety planning

- Referrals to therapeutic services, including private counselling

- Help communicating with police and preparing Victim Impact Statements

- Court support and assistance in navigating VOCAT (Victims of Crime Assistance Tribunal)

- Emergency home security and financial assistance

- Culturally safe support via Koori Engagement Workers

VAP is delivered locally by Anglicare Victoria, with services co-located at the Echuca Police Station and Anglicare’s office on Heygarth Street, which also connects individuals to community services like Echuca food relief.

📍 Echuca Office: 51–55 Heygarth Street, Echuca VIC 3564

📞 Phone: (03) 5482 0900

📧 Email: vap@anglicarevic.org.au

🌐 Website: www.anglicarevic.org.au/our-services/help-hub/victims-assistance-program

📞 Victims of Crime Helpline: 1800 819 817 (Open daily, 8am–11pm)

📱 Text Support: 0427 767 891.

Njernda Aboriginal Corporation is a community services organisation located in Echuca, focused on enhancing the physical, emotional, cultural, and spiritual well-being of Aboriginal people throughout the region. Established in 1974, "Njernda" translates to "to know our living culture" in the Wemba Wemba language, symbolizing their strong commitment to cultural continuity and healing.

Njernda may provide referrals for funded counselling in Echuca, including connections to external providers such as Flourish Counselling & Psychosocial Support.

Their services encompass:

- Primary health care through the Njernda Medical Centre

- Family support and wellbeing programs

- Childcare and early years education at the Berrimba Childcare Centre

- Youth services and cultural engagement

- Housing, aged care, and disability support

- Social and emotional well-being programs, incorporating counselling and advocacy

- Family violence support initiatives in Echuca

- Echuca food relief referrals

Njernda is dedicated to offering culturally safe, trauma-informed care and collaborates with other local services to assist Aboriginal families as they navigate complex systems.

📍 Address: 84 Hare Street, Echuca VIC 3564

📞 Phone: (03) 5480 6252

🌐 Website: www.njernda.com.au

📧 Email: reception@njernda.com.au

🕘 Hours: Monday to Friday, 8:30am–4:30pm (closed on weekends and public holidays).

The Yorta Yorta Nation Aboriginal Corporation (YYNAC) represents the Yorta Yorta peoples—descendants of the Original Ancestors of the land spanning both sides of the Murray and Goulburn Rivers, including Echuca, Shepparton, and surrounding regions. YYNAC is dedicated to upholding sovereignty, cultural knowledge, and environmental stewardship while advocating for the rights and well-being of Yorta Yorta families and communities through various community services.

Yorta Yorta may make referrals to funded counselling in Echuca, including external providers like Flourish Counselling & Psychosocial Support, which emphasizes trauma-informed care to better support individuals.

Key areas of work include:

- Cultural heritage protection and land management (Woka Walla Rangers)

- Traditional knowledge sharing, language revitalisation, and education

- Community development, governance, and youth engagement

- Native Title advocacy and cultural audits

- Environmental restoration and sustainable land use

- Training and employment pathways through the Yenbena Registered Training Organisation

- Referral for Echuca food relief

- Support for those experiencing family violence in Echuca, ensuring they receive the necessary family violence support.

YYNAC is a Registered Aboriginal Party under the Aboriginal Heritage Act 2006 and plays a vital role in regional planning, cultural naming (e.g. Dhungala Bridge), and collaborative projects that honour Yorta Yorta Country and history.

📍 Address: 37 Schier Street, Barmah VIC 3639

📞 Phone: (03) 5869 3336

📧 Email: reception@yynac.com.au

🌐 Website: www.yynac.com.au

🕘 Hours: Monday to Friday, 9am–5pm.

Echuca Neighbourhood House (ENH) is a not-for-profit, community-led organisation providing a welcoming environment for individuals of all ages and backgrounds to connect, learn, and access essential community services. Their mission is to strengthen the Echuca–Moama community by fostering individual growth, well-being, and a sense of belonging.

Services include:

- Echuca food relief and pantry access

- No-Interest Loans (NILS) for essential items

- Community lunches and social gatherings

- Health and wellbeing classes

- General interest workshops (e.g. art, gardening, digital literacy)

- Volunteer opportunities and room hire for local groups

- Family violence support for those in need in Echuca

- Access to funded counselling in Echuca

ENH is responsive to emerging community needs, offering trauma-informed care and a gentle entry point for individuals navigating hardship, isolation, or life transitions. Their inclusive, low-cost programs are designed to build confidence and connection.

📍 Main Location: 261 High Street, Echuca VIC 3564

📍 Second Site: 39 Landsborough Street, Echuca VIC 3564

📞 Phone: (03) 5482 6914

🌐 Website: https://www.enh.org.au

📧 Email: info@enh.org.au

🕘 Hours: Monday to Friday, 9am–3pm (hours may vary by site).

The NDIS is Australia’s national system for supporting people with permanent and significant disability. It provides funding for trauma-informed care and supports that help individuals achieve their goals, increase independence, and participate fully in community life. In the Echuca–Moama region, NDIS participants may be eligible for funded counselling in Echuca under categories like: Capacity Building – Improved Daily Living, Capacity Building – Support Coordination, and Core Supports – Assistance with Social & Community Participation. These supports can be used to access trauma-informed counselling with registered or plan-managed providers such as Flourish Counselling & Psychosocial Support, depending on the participant’s plan and allocated funding. Additionally, local community services like Echuca food relief and family violence support can further assist individuals in need. Local NDIS Access Points & Support include: Intereach – Local Area Coordination 📍 69 Heygarth Street, Echuca VIC 3564 📞 1300 488 226 📧 Email: contact@intereach.com.au 🌐 www.intereach.com.au/service/local-area-coordination-ndis 🕘 Monday to Friday, 8:30am–4:30pm. Echuca Regional Health – NDIS Allied Health Services 📍 Hopwood Centre, Leichardt Street, Echuca VIC 3564 📞 (03) 5485 5897 📧 Email: ndis@erh.org.au 🌐 www.erh.org.au/departmentservice/ndis 🕘 Monday to Friday, 8:00am–4:30pm. CLRS – Community Living & Respite Services 📍 26A Percy Street, Echuca VIC 3564 📞 (03) 5480 2388 📧 Email: admin@clrs.org.au 🌐 https://clrs.org.au 🕘 Monday to Friday, 9:00am–4:30pm.

RIAC is a government-funded, not-for-profit organisation providing essential community services, including free advocacy and support for individuals with disability, their families, carers, and communities throughout regional Victoria—specifically in Echuca–Moama. Their mission focuses on building capacity, upholding rights, and ensuring that every person’s voice is both heard and respected.

Services include:

- Individual advocacy – support navigating NDIS, education, housing, health systems, and funded counselling in Echuca.

- Systemic advocacy – influencing policy and service design to enhance outcomes.

- Self-advocacy coaching – empowering individuals to speak up and assert their rights.

- Community engagement – events, peer groups, and inclusive education.

- Family violence support for those experiencing domestic and family violence in Echuca.

RIAC operates across the Campaspe Shire and Loddon Mallee region, collaborating with local services to ensure inclusive, rights-based support for people navigating complex systems, including those in need of trauma-informed care.

📍 Regional Office: Echuca (contact for location details)

📞 Phone: (03) 5222 5499

🌐 Website: www.riac.org.au

📧 Email: info@riac.org.au

🕘 Hours: Monday to Friday, 9am–5pm.

Local Food Relief & Pantry Support

Echuca Neighbourhood House (ENH) offers vital Echuca food relief in emergencies, providing pantry access and community lunches. Hampers are available from Tuesday to Thursday, 10 am–2 pm, with no referral required. For those in need of additional support, ENH also connects individuals with community services that offer funded counselling and trauma-informed care.

🌐 www.enh.org.au/food-bank

📞 (03) 5482 6914

📧 info@enh.org.au

Crossenvale Community House provides essential food relief packages that include pantry staples, fresh produce, hygiene items, and more. Available Monday to Wednesday, 10 am–2:30 pm, a $2 donation is appreciated to support transport costs. They also promote community services that address family violence support.

🌐 www.crossenvale.org

📞 (03) 5480 3583

📧 crossenvale@gmail.com

Salvation Army – Echuca Moama Corps offers emergency food parcels and vouchers through walk-in support fortnightly on Wednesdays, 10 am–12 pm. In addition to food relief, they provide access to community services and programs that may assist with funded counselling, as well as support for domestic and family violence in Echuca.

🌐 www.salvationarmy.org.au/locations/victoria/v176/echuca-moama-corps

📞 (03) 5482 6722

📧 echuca.corps@salvationarmy.org.au.