Policies and Procedures

Policies and Procedures: July 2026-2027

At Flourish Counselling & Psychosocial Support, confidentiality, transparency, and honesty are not just professional requirements, but core values that shape how care is delivered in our trauma-informed counselling services, provided in our Echuca office.

These values guide every interaction, every session, and every decision made in our work together. By upholding them consistently, I aim to create a therapeutic environment where you feel safe, respected, and valued.

To support this, Flourish provides a comprehensive Policies & Procedures Handbook available for download at any time.

This handbook outlines:

how the counselling process works
informed consent
the services Flourish provides
your rights as a client
the policies that protect your privacy, safety, and wellbeing
the ethical standards that guide my practice
professional boundaries and communication expectations
cancellation policies and fees
information about session structure and attendance
how your information is stored and protected

This level of clarity and openness helps build trust and ensures you always know what to expect when working with Flourish.

Flourish Counselling & Psychosocial Support Policies Handbook - July 2026 (pdf)

Download

We acknowledge the Yorta Yorta, Dja Dja Wurrung, and Taungurung Peoples as the Traditional Custodians of the lands on which we live and work, and pay our respects to Elders past, present, and emerging.

Flourish Counselling & Psychosocial Support provides trauma‑informed counselling in Echuca, NDIS counselling in Echuca, and NDIS capacity building in Echuca. We embrace diversity and are committed to an inclusive, respectful, and neurodiversity‑affirming practice.

For privacy, fees, informed consent, and practice policies, please see our Policies and Procedures Handbook. If you are experiencing a mental health crisis, contact Triple Zero (000), Beyond Blue 1300 22 46 36, Lifeline 13 11 14, or Suicide Call Back Service 1300 659 467.

250 Anstruther Street, Echuca VIC 3564

ABN: 50 337 626 113

Flourish Counselling & Psychosocial Support Echuca

Trauma-informed Counselling in Echuca

I am not what happened to me, but I am what I choose to become.